Information Technology
Never Mind the Privacy: The Great Web 2.0 Swindle
The sermon today comes from this six minute video from comedian Adam Conover: The Terrifying Cost of "Free” Websites
I don't go along with the implication here that the only conceivable reason to run a website is to directly make money by doing so, and that therefore it is our expectation of zero cost web services that is the fundamental problem. But from a technical point of view the sketch's analogy holds up pretty well. Data-mining commercially useful information about users is the business model of Software as a Service (SaaS) — or Service as a Software Substitute (SaaSS) as it's alternately known.
You as the user of these services — for example social networking services such as Facebook or Twitter, content delivery services such as YouTube or Flickr, and so on — provide the "content", and the service provider provides data storage and processing functionality. There are two problems with this arrangement:
- You are effectively doing your computing using a computer and software you don't control, and whose workings are completely opaque to you.
- As is anybody who wants to access anything you make available using those services.
Even people who don't have user accounts with these services can be tracked, because they can be identified via browser fingerprinting, and you can be tracked as you browse beyond the tracking organisation's website. Third party JavaScript "widgets" embedded in many, if not most, websites silently deliver executable code to users' browsers, allowing them to be tracked as they go from site to site. Common examples of such widgets include syndicated advertising, like buttons, social login services (eg. Facebook login), and comment hosting services. Less transparent are third-party services marketed to the site owner, such as Web analytics. These provide data on a site's users in the form of graphs and charts so beloved by middle management, with the service provider of course hanging on to a copy of all the data for their own purposes. My university invites no less than three organisations to surveil its students in this way (New Relic, Crazy Egg, and of course Google Analytics). Thanks to Edward Snowden, we know that government intelligence agencies are secondary beneficiaries of this data collection in the case of companies such as Google, Facebook, Apple, and Microsoft. For companies not named in these leaks, all we can say is we do not — because as users we cannot — know if they are passing on information about us as well. To understand how things might be different, one must look at the original vision for the Internet and the World Wide Web.
The Web was a victim of its own early success. The Internet was designed to be "peer-to-peer", with every connected computer considered equal, and the network which connected them completely oblivious to the nature of the data it was handling. You requested data from somebody else on the network, and your computer then manipulated and transformed that data in useful ways. It was a "World of Ends"; the network was dumb, and the machines at each end of a data transfer were smart. Unfortunately the Web took off when easy to use Web browsers were available, but before easy to use Web servers were available. Moreover, Web browsers were initially intended to be tools to both read and write Web documents, but the second goal soon fell away. You could easily consume data from elsewhere, but not easily produce and make it available yourself.
The Web soon succumbed to the client-server model, familiar from corporate computer networks — the bread and butter of tech firms like IBM and Microsoft. Servers occupy a privileged position in this model. The value is assumed to be at the centre of the network, while at the ends are mere consumers. This translates into social and economic privilege for the operators of servers, and a role for users shaped by the requirements of service providers. This was, breathless media commentary aside, the substance of the "Web 2.0" transformation.
Consider how the ideal Facebook user engages with their Facebook friends. They share an amusing video clip. They upload photos of themselves and others, while in the process providing the machine learning algorithm of Facebook's facial recognition surveillance system with useful feedback. They talk about where they've been and what they've bought. They like and they LOL. What do you do with a news story that provokes outrage, say the construction of a new concentration camp for refugees from the endless war on terror? Do you click the like button? The system is optimised, on the users' side, for face-work, and de-optimised for intellectual or political substance. On the provider's side it is optimised for exposing social relationships and consumer preferences; anything else is noise to be minimised.
In 2014 there was a minor scandal when it was revealed that Facebook allowed a team of researchers to tamper with Facebook's news feed algorithm in order to measure the effects of different kinds of news stories on users' subsequent posts. The scandal missed the big story: Facebook has a news feed algorithm. Friending somebody on Facebook doesn't mean you will see everything they post in your news feed, only those posts that Facebook's algorithm selects for you, along with posts that you never asked to see. Facebook, in its regular day-to-day operation, is one vast, ongoing, uncontrolled experiment in behaviour modification. Did Facebook swing the 2016 US election for Trump? Possibly, but that wasn't their intention. The fracturing of Facebook's user base into insular cantons of groupthink, increasingly divorced from reality, is a predictable side-effect of a system which regulates user interactions based on tribal affiliations and shared consumer tastes, while marginalising information which might threaten users' ontological security.
Resistance to centralised, unaccountable, proprietary, user-subjugating systems can be fought on two fronts: minimising current harms; and migrating back to an environment where the intelligence of the network is at the ends, under the user's control. You can opt out of pervasive surveillance with browser add-ons like the Electronic Frontier Foundation's Privacy Badger. You can run your own instances of software which provide federated, decentralised services equivalent to the problematic ones, such as:
- GNU Social is a social networking service similar to Twitter (but with more features). I run my own instance and use it every day to keep in touch with people who also run their own, or have accounts on an instance run by people they trust.
- Diaspora is another distributed social networking platform more similar to Facebook.
- OpenID is a standard for distributed authentication, replacing social login services from Facebook, Google, et al.
- Piwik is a replacement for systems like Google Analytics. You can use it to gather statistics on the use of your own website(s), but it grants nobody the privacy-infringing capability to follow users as they browse around a large number of sites.
The fatal flaw in such software is that few people have the technical ability to set up a web server and install it. That problem is the motivation behind the FreedomBox project. Here's a two and a half minute news story on the launch of the project: Eben Moglen discusses the freedom box on CBS news
I also recommend this half-hour interview, pre-dating the Snowden leaks by a year, which covers much of the above with more conviction and panache than I can manage: Eben Moglen on Facebook, Google and Government Surveillance
Arguably the stakes are currently as high in many countries in the West as they were in the Arab Spring. Snowden has shown that for governments of the Five Eyes intelligence alliance there's no longer a requirement for painstaking spying and infiltration of activist groups in order to identify your key political opponents; it's just a database query. One can without too much difficulty imagine a Western despot taking to Twitter to blurt something like the following:
"Protesters love me. Some, unfortunately, are causing problems. Huge problems. Bad. :("
"Some leaders have used tough measures in the past. To keep our country safe, I'm willing to do much worse."
"We have some beautiful people looking into it. We're looking into a lot of things."
"Our country will be so safe, you won't believe it. ;)"
The Politics of Technology
"Technology is anything that doesn't quite work yet." - Danny Hillis, in a frustratingly difficult to source quote. I first heard it from Douglas Adams.
Here is, at minimum, who and what you need to know:
Organisations
- Free Software Foundation (FSF) — The non-profit that funds and supports free software development, notably:
- The GNU Project — Which develops the free software GNU operating system, and a whole swag of other useful free software.
- Electronic Frontier Foundation (EFF)
- Electronic Frontiers Australia
- Berkman Klein Centre for Internet & Society at Harvard University
- Defective by Design — Campaign against "Digital Restrictions Management" (DRM).
- Open Rights Group
Sites
- Boing Boing — A blog/zine that posts a lot about technology and society, as well as - distressingly - advertorials aimed at Bay Area hipsters.
People
- Richard Stallman — Founder of the free software movement, the GNU Project, and the Free Software Foundation. More commonly known as RMS.
- Cory Doctorow — "science fiction author, activist, journalist and blogger", co-editor of Boing Boing. At the time of writing, also working for the EFF.
- Bradley Kuhn — President of the Software Freedom Conservancy.
- danah boyd — Probably the most citable academic on IT[C], which is frustrating, because sticking to her preferred non-capitalised name will almost certainly lose you marks for referencing.
- Eben Moglen — Director-Counsel and Chairman, Software Freedom Law Center and President of the FreedomBox Foundation.
- Pia Waugh — Australia's "open government and open data ninja".
Reading
- From the Essays and Articles page of the Philosophy section of the GNU website I recommend you start with:
- The FSF High Priority Free Software Projects list
- FAIFzilla — the no-frills online version of Free as in Freedom: Richard Stallman's Crusade for Free Software, by Sam Williams.
- Tim Berners-Lee's original proposal for what would become the World Wide Web.
- The Web Is Ruined and I Ruined it by David Siegel — a criminally under-cited article that describes what happens when control over technology is left in the hands of duelling monopolists and people who fundamentally don't understand it. Otherwise known as the Browser Wars. I was there, and have the PTSD to prove it.
- The Future of the Internet — And how to stop it — The website where you can download the book of the same name by Jonathan Zittrain of the Berkman Klein Centre. You'd think it would have dated since 2008, but nope; it's right on the money.
Viewing
[I'm aware of the hypocrisy in recommending videos of talks about freedom, privacy and security that are hosted on YouTube.]
- Reclaim your freedom with free software now — Richards Stallman
- Eben Moglen on Facebook, Google and Government Surveillance — Note that this interview was pre-Snowden
- The last lighthouse: free software in dark times - Edward Snowden's LibrePlanet 2016 keynote
- Freedom of Thought Requires Free Media — Eben Moglen
- The Future of the Internet — Jonathan Zittrain talks about his book of the same name
- Cory Doctorow's keynote from the 11th Hackers on Planet Earth (HOPE) conference, 2016
Tuesday, 1 November 2016 - 1:12pm
COFFS Harbour company Janison has today launched a cloud-based enterprise learning solution, developed over several years working with organisations such as Westpac and Rio Tinto.
Really? In 2016 businesses are supposed to believe that a corporate MOOC (Massively Open Online Course; a misnomer from day one) will do for them what MOOC's didn't do for higher education? There are two issues here: quality and dependability.
In 2012, the "year of the MOOC", the ed-tech world was full of breathless excitement over a vision of higher education consisting of a handful of "superprofessors" recording lectures that would be seen by millions of students, with the rest of the functions of the university automated away. There was just one snag, noticed by MOOC pioneer, superprofessor, and founder of Udacity Sebastian Thrun. "We were on the front pages of newspapers and magazines, and at the same time, I was realizing, we don't educate people as others wished, or as I wished. We have a lousy product," he said. That is not to say that there isn't a market for lousy products. As the president of San Jose State University cheerfully admitted of their own MOOC program, "It could not be worse than what we do face to face." It's not hard to imagine a certain class of institution happy to rip off their students by outsourcing their instruction to a tech firm, but harder to see why a business would want to rip themselves off on an inferior mode of training. Technology-intensive modes of learning work best among tech-savvy, self-modivated learners, so-called "roaming autodidacts". Ask yourself how many of your employees fit into that category; they are a very small minority among the general population.
The other problem is gambling on a product that depends on multiple platforms which reside in the hands of multiple vendors, completely beyond your own control. The longevity of these vendors is not guaranteed, and application development platforms are discontinued on a regular basis. Sticking with large, successful, reputable vendors is no guarantee; Google, for instance, is notorious for euthanising their "Software-as-a-Service" (SaaS) offerings on a regular basis, regardless of the fanfare with which they were launched. You may be willing to trade quality for affordability in the short term, but future migration costs are a matter of "when", not "if".