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Published by Matthew Davidson on Fri, 26/10/2018 - 3:42pm
Oh, lordy. @tregeagle, do you feel the need for a "Patient Experience Improvement Toolkit"? http://apo.org.au/node/191596 Personally, as an occasional patient, "not dead yet" is my metric for satisfactory outcomes from a medical service. Having to fill in a feedback form at every interaction would only serve to take the shine off that achievement.